Every CreativePlaythings
Play System comes completely equipped with a truly meaningful
warrant. Our Naturaline™ Systems feature a limited
lifetime warranty and our NatureWood® Systems feature
a limited lifetime warranty.
Limited Warranty
Subject to normal use, Creative Playthings warrants to
the original purchaser all wooden components, in there
respective category, against insect damage and wood rot
from the date of the original installation. The lumber
in Creative Playthings' Naturaline™ sets is covered
by a limited Lifetime Warranty and the lumber in the NatureWood®
sets is covered by a 15-year warranty.
All plastic and fabric
parts, including rope ladders, trapeze bars, chains and
hardware are warranted for 30 days from the date of installation.
Labour and installation is warranted for 30 days from
the date of installation.
Within a 30-day period
Creative Playthings will repair or replace, at our option,
defective merchandise free from charge, provided that
the defective part is a manufacturer's defect and not
a seasonal check. Creative Playthings requires photographs
of the part in question. The respective servicing center
must be contacted for authorization for all warranty related
service. All returns must be accompanied by a dated proof
of purchase.
After the 30-day period
contact us at 00
1800 598 4997. Creative Playthings will repair
or replace, at our option, defective merchandise for a
service charge, provided that the defective part is a
manufacturer's defect and not a seasonal check. Creative
Playthings requires photographs of the part in question.
It is the customer's
responsibility to perform regular inspections and maintenance
to ensure that the product is not prematurely aging. These
inspections should include an evaluation of the stained
finish, all ropes, chains, hardware and wooden components.
A complete listing of replacement parts is available through
your Creative Playthings retailer.
This Limited Warranty does
not cover the labour or cost of labour for replacement of
the defective item after 30 days; the cost of freight after
the initial 30-day period; any incidental or consequential
damages, cosmetic defects that do not affect the structural
integrity of the unit; items damaged due to vandalism, acts
of God, improper usage, improper installation or other abnormal
conditions. Seasonal checks and surface cracks are natural
characteristics of all outdoor wooden play equipment and
are not considered defects nor covered under this warranty.
Creative Playthings cannot
assume any responsibility for modification to, or accessories
added to these products, other that those sold by Creative
Playthings, Ltd.
